The Survey Association’s free business support helpline for members:

As a member of The Survey Association, you have access to an independent helpline offering expert advice on HR, health and safety, payroll, PAYE, tax and other commercial legal issues. You can call the helpline for practical advice on your business problems, a second opinion or a simple explanation of new legislation.

This service is completely free of charge (although we do reserve the right to restrict calls to the scheme by any member whose usage we judge to be disproportionate).

What’s covered

Your 24/7 Croner Telephone Business Support Helpline offers a range of free support, including:

  • Employment law
  • Disciplinary and grievance support
  • Gross misconduct and dismissal advice
  • Sickness absence management
  • Health and safety
  • Reporting an accident
  • Fire safety
  • Risk assessments
  • Hazardous substances
  • Tax and VAT
  • Payroll advice
  • PAYE help
  • Commercial legal
  • Company law
  • Landlord and tenancy
  • Copyright and patent
  • Disputes (payment and contractual)

About our HR Partner Croner

  • Over 70 years’ experience in compliance support and systems
  • Croner’s purpose is to make the management of people and safety easier
  • Successful resolution in over 85% of tribunal cases
  • Croner’s consultants have an average of 15 years’ industry experience
  • Over 100 associations choose Croner’s services as a benefit to their members

A link to all Croner’s accreditations is here:


Croner House
Wheatfield Way
LE10 1YG


0844 728 0182


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Amy Hinchliffe
Charlotte Everett